Meet the Founder

Fresh Start was founded by Makenzie Payne with one simple belief: your home should support your life, not compete with it.

What began as a passion for organization and calm living has grown into a full-service home organization and household concierge company serving busy families, professionals, and homeowners navigating meaningful life transitions. Makenzie understands firsthand how overwhelming it can feel when your space no longer works for your season of life — whether you’re moving, downsizing, managing a household, or simply craving more ease at home.

Makenzie is known for her thoughtful, detail-oriented approach and her ability to balance structure with empathy. She believes organization isn’t about perfection or Pinterest-worthy spaces, it’s about creating systems that are easy to maintain, intuitive to live with, and aligned with the rhythms of real life. Her work is rooted in trust, discretion, and care, recognizing that being invited into someone’s home is deeply personal.

Today, Makenzie leads Fresh Start with a focus on long-term relationships and high-touch service. From hands-on organizing to private household concierge support, she and her team act as quiet partners behind the scenes, managing the details, lifting the mental load, and helping clients feel more grounded, present, and at peace in their homes.

At the heart of Fresh Start is the belief that when your home feels calm and supported, everything else flows more easily.